If you are still being asked for a code when trying to launch your game, please try deleting the ownership file located in your Ubisoft Connect install directory.

(We recommend installing these on the same drive that Windows is installed on.

You can re-download it HERE.Īfter that, you can reinstall the client, log into your account and reinstall the game. If you have a VPN turned on I recommend that you disable that.Īre you logged into the correct Ubisoft account in the Ubisoft Connect client? If you are, and the game still will not launch (from within the client or from the desktop shortcut), please uninstall the game, and then uninstall Ubisoft Connect. My initial thoughts were that the Store simply had not fully processed your purchase yet and wasn't letting you into the game. Hey there my apologies for the late response. I do not want to think that I have wasted my money. I would like to know if anyone has had the same problem and if they could help me. Since that Monday, I have been in contact with support and as of today, I have not received any response. I went to my game library and copied the serial number for AC4 that corresponded to my purchase, but to my surprise, when I entered the serial number, it said that the code was invalid. When I launched the single player mode, I was surprised to find that I needed a serial number to play the game. So, I decided to start the game from the shortcut created on the desktop (one for singleplayer and another for multiplayer). I entered the password, but then the launcher got stuck. Initially, everything seemed normal, but when I tried to open the game from the launcher, it prompted me to enter my account password. The problem arose when I tried to install the game on my PC that same day. Hello, since last Monday, February 24th, I decided to buy the AC4 Gold edition for PC from the Ubisoft store since it was on sale.

Ubisoft store pc